Return Policy

At Lynaia, our goal is to ensure the complete satisfaction of our customers. If, for any reason, you are not entirely satisfied with your purchase, we are here to help. Please read our return policy below:

Returns

Return period: Items may be returned within 14 days from the date of purchase.

Item condition: To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging. Proof of purchase (receipt or online order confirmation) is also required.

Exceptions: Certain types of items cannot be returned. Perishable goods, customized items, and intimate or sanitary products are non-returnable. We also indicate on the product description page if a particular product is not eligible for return.

Return procedure: To initiate a return, please contact us at lynaia.contact@gmail.com. We will provide you with detailed instructions on how to proceed with the return.

Refunds

Once your return is received and inspected, we will send you a notification of receipt. We will also inform you whether your refund has been approved or rejected.

If your request is approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a specified time frame.

Exchanges

We only replace items if they are defective, damaged, or if there is a sizing issue. If you need to exchange an item for the same product, please send us an email at lynaia.contact@gmail.com to receive exchange instructions.

Shipping

You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on your location, the time it may take for your exchanged product to reach you may vary.

We hope you find our policy clear and fair. We are committed to working with you to ensure your satisfaction. If you have any questions about returning an item, please do not hesitate to contact us.